Verizon CEO Hans Vestberg speaks on the ground on the New York Inventory Alternate, October 22, 2019.
Brendan McDermid | Reuters
Verizon is recalling 2.5 million hotspot gadgets after discovering that the lithium ion battery can overheat, creating a hearth and burning hazard.
The recall impacts Ellipsis Jetpack cellular hotspots imported by Franklin Wi-fi Corp and bought between April 2017 and March 2021. The affected fashions are labeled: MHS900L, MHS900LS and MHS900LPP. Verizon disclosed the recall Thursday alongside a discover from the U.S. Shopper Product Security Fee (CPSC).
A Verizon spokesperson mentioned simply over 1 million of the recalled gadgets are at the moment in use, which means at the moment or just lately utilized by prospects.
In response to the recall discover posted by the CPSC, Verizon had acquired 15 experiences of the hotspots overheating. Six of these experiences included incidents of fireside injury to bedding or flooring and two concerned minor burn accidents.
The recall comes at a time when extra shoppers have relied on hotspots to get by throughout stay-at-home orders ensuing from the pandemic. A few of the hotspots had been equipped to college students by their faculties to proceed distant studying, in line with the recall discover. Dad and mom who acquired hotspots from their kids’s faculties are suggested to contact the faculties about receiving a alternative.
Different prospects can request a alternative by going to ellipsisjetpackrecall.expertinquiry.com or calling 855-205-2627.
The corporate has already despatched a software program replace to powered-on hotspots that it mentioned will assist cut back the danger of overheating. The replace prevents the hotspot from charging whereas it is powered on. Verizon additionally provided tricks to keep away from overheating, together with turning off gadgets when they don’t seem to be getting used, placing them on a flat, stable floor, making certain nothing is protecting them and never exposing them to excessive temperatures for prolonged durations of time.
“The security of our prospects is our highest precedence,” Verizon mentioned in a press release. “We’re taking the state of affairs very critically, and we’re working diligently to find out the reason for the problems with the provider and to offer alternative gadgets for all of our prospects, freed from cost.”