Posted on: April 23, 2021 Posted by: Betty Lee Comments: 0


An Italian courtroom has upheld a €3.7 million advantageous in opposition to secondary ticketing platform Viagogo for promoting tickets above face worth, or “ticket touting”.

The judgment handed down from the Regional Administrative Courtroom of Lazio upholds a 2020 ruling from the Italian Communications Regulatory Authority AGCOM, which levied the most important advantageous in opposition to Viagogo for itemizing tickets to not less than 37 occasions at above face worth between March and July of 2019.

Below Italy”s 2017 Price range regulation, occasion tickets should be bought by authorised ticket suppliers.

Customers, nonetheless, are capable of promote undesirable tickets for a value that is the same as or lower than a ticket’s face worth.

Viagogo had argued that the rule on resales shouldn’t apply to them as a result of they had been appearing as a “passive internet hosting supplier” connecting resellers with consumers, making them exempt from legal responsibility underneath Italian regulation.

The judges rejected that argument, nonetheless, asserting that Viagogo appeared to advertise and promote tickets in a means that urged energetic involvement within the reselling of tickets.

“The service supplied by…Viagogo… clearly doesn’t have the traits of passive internet hosting, provided that it clearly doesn’t consist within the mere ‘storage of data’, however reasonably within the articulated actions of optimisation and promoting promotion of the titles on sale,” they stated, in line with a press launch put out by the Face-value European Alliance for Ticketing (FEAT).

“Nor has the appellant in any means substantiated the declare that such complicated actions could be carried out by the platform in a totally automated method and with none consciousness and/or the potential of management on its half,” the judges asserted.

Even when Viagogo did meet the {qualifications} to be thought-about a “passive internet hosting supplier”, nonetheless, the judges stated it could nonetheless not be thought-about for legal responsibility exemption as a result of it didn’t reply to warnings about its listings being in violation of Italian regulation as soon as notified.

‘Step in the direction of better accountability’

“Uncapped secondary marketplaces comparable to Viagogo have lengthy been shielding underneath the legal responsibility exemption supplied by EU regulation by claiming to have little to no information of the exercise happening on their websites,” FEAT Director Sam Shemtob stated in an announcement.

“It’s time that they’re held answerable for the criminal activity they promote and revenue from, each in Italy and throughout Europe,” Shemtob stated.

The ruling has been welcomed by FEAT as “one other step in the direction of better accountability of secondary ticketing platforms”.

“It builds on constant rulings in opposition to legal responsibility exemption as a passive internet hosting supplier – from each the Italian Supreme Courtroom,” the alliance famous in an announcement on the event.

FEAT spokesperson Katie O’Leary informed Euronews that so far as she is conscious, that is the primary case wherein a nationwide courtroom has upheld a ruling that Viagogo doesn’t rely as a passive service supplier.

She famous that the corporate had used the identical line of defence in a case led by AGCOM in 2019 and managed to efficiently escape a €1 million advantageous.

“Nonetheless, on this occasion, the courtroom has dominated in opposition to Viagogo, citing that its actions and promoting practices can’t be seen as merely passive in nature,” she stated.

Elsewhere in Europe, she famous that quite a lot of authorized instances have been launched in opposition to Viagogo, with the UK’s competitors watchdog, the Competitors and Markets Authority suspending courtroom proceedings in opposition to the ticketing platform final yr after the corporate made adjustments addressing the oversight physique’s issues.

The CMA had accused Viagogo of failing to adjust to shopper regulation by failing to adequately inform consumers that they might be turned away from occasions the place artists or promoters had been refusing entry to those that had bought tickets on resale websites.

The corporate was additionally accused of publishing deceptive particulars about ticket availability.

Nonetheless, the CMA stated that Viagogo had made ample adjustments to its web site, permitting it to droop authorized motion.

The CMA stated on Thursday that Viagogo had made sufficient adjustments to the web site that it not wanted to pursue authorized motion.

Viagogo’s current failed enchantment comes amid EU discussions across the proposed Digital Companies Act, which goals to create new guidelines round the best way expertise corporations and digital companies can function.

O’Leary stated the proposal presents a significant alternative “to ensure that platforms like Viagogo, which perpetuate the ticket resale downside, behave responsibly”.

Euronews has contacted Viagogo for a response.



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